Spuerkeess: What do I do in case of loss or theft of my payment card?

1. Block your card by contacting Worldline Financial Services (Europe) S.A. on (+352) 49 10 10. This service is available 24/7

2. File a complaint with the police.

Report the loss, theft or fraudulent use of your cards to the police station within 24 hours.
Send your written statement and a copy of the statement to the police authorities as soon as possible to Worldline Financial Services, 33 Rue du Puits Romain, L-8070 Bertrange.

3. You will receive a new card.

Your debit or credit card will be replaced automatically following its blocking by once Worldline Financial Services (Europe) S.A. has blocked your previous one.

Forms for an event of claim